Make the next reply a team effort.
Keep customer replies moving while surfacing suspicious refunds, fake verification requests and risky credential sharing on either side of the conversation.
Support chats need an accountable next reply, even when the usual teammate is away. Customer history should be available without sharing account credentials.
- Shared inbox and reply targets
- Refund and credential-risk signals
- Customer history and handoffs
A practical setup for Support.
See which features and settings fit your team.
Define when a reply needs attention
Create a customer category and set the response target your team wants to work toward.
- Category
- Customer
- Classification criteria
- An existing customer discussing setup, usage or a service issue.
- Reply target
- Example: flag an unanswered customer message after 30 minutes.
A waiting customer question appears in attention views so the team can choose the next reply.
A shared support inbox with response targets, scoped access and useful customer context at every handoff.
Start with one team.
Make one workflow work.
Choose the accounts, define who can do what and configure the first workflow. Expand when the setup fits your operation.
- 01
Connect
Your Telegram account, with an authorized login.
- 02
Set access
The accounts, folders and actions your team needs.
- 03
Choose a workflow
Lead discovery, follow-ups or conversation review.